note

Distribution System Reform Principles

1. Reform initiatives should proceed from a thorough customer impact analysis on business travelers and those organizations that fund business travel -- the ultimate consumers of business travel services.

2. No reform initiative should lower the value of a corporation's supplier contracts.

3. Reform initiatives should result in true cost reductions as opposed to mere unbundling or shifting of costs to other parties.

4. No reform initiative should directly or indirectly add administrative costs or complexity to the distribution process for distributors or end-customers.

5. Reform initiatives should be presented in the form of inducements and should not penalize business travelers or the organizations that fund business travel for choosing reservations or fulfillment processes that best meet their needs.