EU Code of Conduct
 

 

CRS Code of Conduct

1) OBJECTIVE

To ensure fair competition between air carriers and between computerized reservation
systems, in order to protect the interests of consumers.

2) COMMUNITY MEASURES

Council Regulation (EEC) No 2299/89 of 24 July 1989 on a code of conduct for
computerized reservation systems.
Amended by the following measures:
Council Regulation (EEC) No 3089/93 of 29 October 1993;
Council Regulation (EC) No 323/1999 of 8 February 1999.

3) CONTENTS

1. The regulations apply to computerized reservation systems (CRS) for air transport
products, when offered for use and/or used in the territory of the Community.

2. Capacity of the system vendor to act in its own name and as a separate entity from the
parent carrier.

3. Obligation on the system vendor to allow any air carrier the opportunity to participate, on an
equal and non-discriminatory basis, in its distribution facilities.

4. Obligation on carriers participating in a computerized reservation system to communicate,
with equal care and timeliness, information on schedules, fares and availability relating to
their own air services to any other system requesting it.

5. Obligation on the system vendor to refrain from discrimination in loading and/or processing
data provided by participating carriers and to separate its distribution facilities in a clear and
verifiable manner from the private inventory of any carrier.

6. Obligation to provide clear and non-discriminatory displays. The displays must contain
accurate, non-misleading information.

7. Provisions on the supply by a system vendor of information from its CRS relating to
confidentiality and data protection as regards access of parent carriers to the information
supplied by carriers or generated for their use.

8. Obligations on parent carriers.

9. Provisions on access by subscribers to the CRS distribution facilities.

10. Provisions on the fees charged by the system vendor.

11. Monitoring of the technical compliance of the CRS with the confidentiality and data
protection requirements by an independent auditor, at least once a year.

12. Remedy available in the event of violation.

13. Regulation (EC) No 323/1999 took up the suggestions made by the Commission in its
1997 report on the application of Council Regulation (EEC) No 2299/89.

4) DEADLINE FOR IMPLEMENTATION OF THE LEGISLATION IN
THE MEMBER STATES

Not required.

5) DATE OF ENTRY INTO FORCE (if different from the above)

• Regulation (EEC) No 2299/89: 01.08.1989
• Regulation (EEC) No 3089/93: 11.12.1993
• Regulation (EC) No 323/1999: 15.03.1999
New article 10, paragraph 1, point b): 15.08.1999

6) REFERENCES

Official Journal L 220, 29.07.1989