17 July 2013
Mr. Tony Tyler
Director General & CEO
International Air Transport Association
33 route de l’Aéroport
1215 Genève 15
Dear Mr. Tyler,
We the undersigned 117 corporate travel managers, travel agency executives and other industry stakeholders from 16 countries and 5 continents have carefully reviewed the statements by the IATA Annual General Meeting (AGM) regarding Resolution 787, and the included New Distribution Capability (NDC), that were issued by the AGM in Cape Town on 3 June 2013. We have also reviewed IATA’s related explanations of the assurances the AGM sought to provide.
We welcome your declarations when you say, for example, "NDC will not eliminate comparison shopping," and that, "it will enable passengers to compare the base fare as well as the cost of all the options that are available."
We seek to encourage IATA as well as other market participants in pursuing all manner of innovation in travel distribution. If IATA could provide more specifics about the components of the new assurances by the AGM and how these assurances would be incorporated in an amended Resolution 787, then we could consider adding our voices of support to an amended Resolution 787.
Following are your welcomed statements of principles and intentions as well as alternative statements that as stakeholders we could endorse and that we believe could earn worldwide travel industry support for an amended Resolution.
1-Current IATA Statement: "Nothing in the NDC standard requires passengers to supply personal information to receive an offer."
The proposed alternative IATA Statement that we could endorse is: "IATA guarantees that nothing in Resolution 787 would directly or indirectly prevent member airlines from providing all the fare options in a market; moreover, consumers, as a consequence of Resolution 787, would not be penalized with higher fares or in other ways for not surrendering any or all of the personal information that carriers have agreed among themselves that they have the right to demand from consumers in return for airfare offers under the express terms of Section 3.1.1 of Resolution 787."
2-Current IATA Statement: "NDC will not eliminate comparison shopping."
The proposed alternative IATA Statement that we could endorse is: "IATA guarantees that nothing in Resolution 787 would directly or indirectly prevent member airlines from publishing all airfare offerings for anonymous comparison-shopping purposes."
3-Current IATA Statement: "And it [NDC] will enable passengers to compare the base fare as well as the cost of all the options that are available."
The proposed alternative IATA Statement that we could endorse is: "IATA guarantees that nothing in Resolution 787 would directly or indirectly prevent member airlines adopting NDC from continuing to make available all base fares and “enhanced content,” or ancillary services, for any market for anonymous comparison shopping by any and all consumers."
4-Current IATA Statement: "IATA said it would continue to support the existing ‘legacy standard’ while demand for it exists."
The proposed alternative IATA Statement that we could endorse is: "IATA guarantees that nothing in Resolution 787 would directly or indirectly prevent the current system and NDC as well as its enabling messaging technologies from being interoperable for so long as consumers, travel managers and travel agencies support demand for the current system."
5-Travel Weekly UK Reports: "IATA members confirmed that airlines and other industry players will be free to decide whether or not to adopt NDC to support some or all of their distribution needs."
The proposed alternative IATA Statement that we could endorse is: "IATA guarantees that nothing in Resolution 787 would directly or indirectly prevent its member airlines from freely distributing their “enhanced content” and any other products and services through any distribution system or within any business model construct using any messaging format (including any XML standard and EDIFACT) and that other industry players would not under any circumstances be required to follow the processes adopted by Resolution 787."
If, as we trust, IATA is genuine in efforts to clarify Resolution 787, then we hope that you will: (1) withdraw IATA’s application for approval of the present Resolution 787 before the U.S. Department of Transportation (DOT); (2) amend Resolution 787 after sufficient stakeholder consultations to include the principles embedded in the new Cape Town proclamation, with substantially the specifics and guarantees set forth in the proposed five statements above; and (3) resubmit the application to DOT for approval of the amended Resolution 787.
We look forward to a positive response from you.
Brazilian Association of Corporate Travel Agencies
Scottish Passenger Agents Association
Deutscher ReiseVerband e.V. (DRV) (Germany)
IATA Agents Association of India (IAAI)
Association for Airline Passenger Rights (AAPR)
Yemeni Union For Tourism
Arizona Business Travel Association
Transportation Appeal Tribunal of Canada
Air Passengers Association of India
National Tourist Office of Spain
Advanced Travel Partners UK Ltd (UK, NL, AU, SG, DK, NO, PR, US, GR)
Alhambra U.S. Chamber
Business Travel Coalition
Hickory Global Partners
Joselyn, Tepper & Associates, Inc.
GlobalPoint Travel Solutions
TierOne Travel Victoria (Canada)
UNIGLOBE Normark Travel, Inc. (Canada)
Corporate Travel Partners Limited (United Kingdom)
Ingersoll Rand (Belgium)
Taylor Made Travel Co., Inc.
Beiersdorf AG (Germany)
Atlantis Air Service (Czech Republic)
Nomad Travels (India)
Jules Boutin Travel Bureau (France)
Shreya Travels (India)
Vagjiani Travel Co Pvt Ltd T/A Skyway Intl Travels (India)
Maxim's Travel Pty LTD (Australia)
Lakewood Travel & Cruises (Canada)
Visa Tours And Travel [P] Ltd (India)
Flight Centre USA, Inc.
Purdue Pharma L.P.
Turner Broadcasting System, Inc.
Hemisphere Trade Services, Inc.
Lumbermens Merchandising Corp.
MH-Global Communications Network
Brigham Young University
University of Delaware
Travel and Transport
The Travel Team
World Travel, Inc.
Balboa Travel, Inc.
Hess Corporate Travel
Travel Leaders Indianapolis
Travel One, Inc.
El Sol Travel, Inc.
Alaska Travel Source
Advent Travel Leaders
Creative Group, Inc.
All Seasons Travel Agency, Inc.
Sunbelt Rentals, Inc.
Valerie Wilson Travel, Inc.
Accent Travel Int'l
Antietam Travel Service, Inc.
LXR Travel LLC
Berger Travel Agency, Inc.
Crown International Travel
Country Place Travel
Discount Travel Brokerage Services
Rawhide Travel and Tours, Incorporated of Arizona
Horizon Travel, Inc
Buon Viaggio Travel
Hidden Treasure Tours
Travel Management Partners, Inc.
The Remington Group
John S. Stow Consulting, LLCCassis
Travel Services, Inc.
Polk Corporate Travel Management
Travel Travel, Inc.
Edina Travel Leaders
Breton Village Travel Services Inc
MSP Travel Group
Up and Away American Express Travel
Colpitts World Travel
Anthony Travel, Inc.
Serene Medical Travel Agency
Global Travel Management
TL Global Travel, Inc.
Chamberlin Enterprises, Inc. DBA Chamberlin's Travel
A & I Travel Management, Inc.
Redfern Travel Ltd
Turon Travel, Inc.
Down2earth Adventures LLC
Universal / Accent Travel. Inc.
Guardian Travel, Inc
Ad Hoc Committee
Awesome Cruises & Tours